At Axionetra, we want you to feel confident when shopping with us. If there is an issue with your order, we are here to help. Please read our Refund and Returns Policy carefully before making a purchase.

By placing an order on https://www.axionetra.com, you agree to the terms below.

1. Return Eligibility

We accept return requests for eligible items within 14 days of delivery.

To be eligible for a return, the item must:

• Be unused, unworn, unwashed, and in its original condition
• Be returned in the original packaging, where possible
• Not be damaged by misuse, improper handling, or normal wear and tear

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Because Axionetra offers customized and personalized products, some items are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Non-returnable items may include:

• Custom-made or personalized items
• Products with custom names, numbers, text, prints, or design requests
• Items made according to customer-provided specifications
• Final sale or clearance items, if marked as non-returnable

Please review your order details carefully before completing your purchase.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at official@axionetra.com.

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the product and the problem

Once reviewed, we may offer an appropriate solution, such as:

• A replacement
• A partial refund
• A full refund
• Store credit, where applicable

4. Size Issues

Please check our size guide carefully before placing your order.

If an item does not fit but matches the size ordered, it may not qualify for a refund or return. However, if we made an error and sent the wrong size, please contact us and we will work to resolve the issue.

5. Change or Cancellation Requests

If you need to change or cancel an order, please contact us as soon as possible at official@axionetra.com.

We can only modify or cancel an order before it enters production or processing. Once a custom or personalized order has entered production, it may no longer be changed, canceled, or refunded.

6. Return Process

To request a return, please contact us first at:

Email: official@axionetra.com
Website: https://www.axionetra.com

Please do not send any item back without contacting us first. Unauthorized returns may not be accepted.

If your return is approved, we will provide return instructions. You are responsible for following the instructions provided to ensure proper processing.

7. Return Shipping Costs

Unless the return is due to our error, damaged goods, or a defective item, customers are responsible for return shipping costs.

Original shipping fees are generally non-refundable unless otherwise required by law.

8. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a reasonable number of business days. Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

9. Late or Missing Refunds

If you have not yet received your refund after approval, please:

• Check your bank account again
• Contact your credit card company or payment provider
• Contact your bank, as processing times may vary

If you still need assistance, please contact us at official@axionetra.com.

10. Exchanges

We only offer exchanges for items that are defective, damaged, or incorrectly sent. If you need help with an exchange request, please email us at official@axionetra.com.

11. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us:

Axionetra
Email: official@axionetra.com
Website: https://www.axionetra.com