At Axionetra (“Axionetra,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights when you visit our website, place an order, request customization, or otherwise interact with our brand.

By using our website at https://www.axionetra.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information during your visit and purchase:
• Personal Information You Provide
When you place an order, request a customization, contact us, subscribe to updates, or communicate with our team, we may collect information such as:
○ Your full name, email address, phone number
○ Shipping address and billing information
○ Order details and customization requirements (selected style, size, color, custom text, uploaded design references, special instructions)
○ Any other information you voluntarily choose to provide
• Automatically Collected Information
When you browse our website, we may automatically collect certain technical and usage information, including:
○ IP address, browser type, device type, operating system
○ Pages visited, time spent on pages, referral source
○ Date and time of your visits
• Cookies and Similar Technologies
We may use cookies and similar technologies to improve your browsing experience, remember your preferences, keep items in your cart, analyze site traffic, and support marketing efforts.

2. How We Use Your Information

We may use your personal information for the following purposes:
• Process and fulfill your orders, including custom apparel production and quality inspection
• Communicate with you about order status, customization details, shipping updates and after-sales support
• Improve our website, products and overall shopping experience
• Personalize website content and product recommendations based on your preferences
• Send promotional emails, discounts or marketing messages where permitted by law
• Detect and prevent fraud, abuse or unauthorized transactions to ensure transaction security
• Comply with applicable legal obligations and regulatory requirements

3. Custom Order Submitted Content

If you submit text, images, design references or other materials for personalized products, we only use such content for the sole purpose of reviewing, producing, fulfilling and providing after-sales support for your specific order.
You are responsible for ensuring that any submitted content does not violate applicable laws or infringe the intellectual property rights of any third party. We reserve the right to refuse customization requests that are unlawful, offensive, infringing or otherwise inappropriate.

4. Payment Data Security

All payments on our website are processed through official, PCI-compliant secure payment gateways, including PayPal and Stripe. We do not store or directly collect your full payment card details, account credentials or other sensitive payment information on our own servers.
All sensitive payment data is submitted directly to the payment processors and handled in strict accordance with their respective privacy policies and data security standards.

5. Shipping and Service Communication

We may use your personal information to arrange cross-border shipments, send order confirmations and tracking numbers, verify order details, clarify customization requests and respond to after-sales inquiries.
This may include communication via email or other contact methods you provide to us.

6. Cookies, Analytics and Advertising

We may use cookies, analytics tools and similar tracking technologies to:
• Keep your shopping cart and preference settings active
• Understand how visitors interact with our website
• Improve website performance and usability
• Measure the effectiveness of advertising and promotional activities
• Show more relevant products or marketing content
You can control cookie settings through your browser preferences. Please note that disabling cookies may affect some core features of our website.

7. Information Sharing

We do not sell, rent or trade your personal information to third parties for commercial purposes. We may only share your information with trusted service providers as necessary to operate our business, including:
• Payment processors such as PayPal
• Authorized cross-border shipping and logistics providers
• Website hosting and technical service providers
• Customer service and email marketing tools
• Analytics and advertising service providers where applicable
We may also disclose information if required by law, or if necessary to protect our legal rights, customers or business operations.

8. Third-Party Websites

Our website may contain links to third-party websites or services (such as payment platforms and logistics tracking sites). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their respective privacy policies before sharing your personal information.

9. Data Retention

We retain your personal information only as long as necessary for order fulfillment, customer service, financial recordkeeping, legal compliance, dispute resolution and other legitimate business purposes. After the retention period, we will securely delete or anonymize your personal data.

10. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:
• The right to access and obtain a copy of your personal information
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information, subject to legal obligations
• The right to object to certain types of data processing
• The right to withdraw consent where consent is the legal basis for processing
To exercise any of these rights, please contact us via the official email listed below.

11. Children’s Privacy

Our website is not intended for children under the age of 13, or the minimum age required by applicable law in your jurisdiction. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All revisions will be posted on this page with a revised effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
• Operated by: Yiwu Hengrun Trading Firm
• Official Email: official@axionetra.com
• Website: https://www.axionetra.com