At Axionetra, we are committed to delivering your order as efficiently and accurately as possible. Please review our Shipping Policy carefully to understand how order processing, shipping, and delivery work.

By placing an order on https://www.axionetra.com , you agree to the terms outlined below.

1.Shipping Mode & Carriers

All orders are shipped from our warehouse in China. Authorized cross-border logistics providers handle international line-haul transportation and destination customs clearance. After arrival, local mainstream postal/courier services in each country complete last-mile delivery. Every package comes with a single, end-to-end trackable tracking number.
○ Reference last-mile carriers: USPS (US), Canada Post (Canada), Australia Post (AU), national postal services in European countries, Israel Post, Correios Brazil, etc.

2.Order Processing Time

• In-stock items: Packed and dispatched within 2-3 business days after payment is confirmed.
• Personalized/custom items: 5-7 business days for production and quality inspection before dispatch.
• Processing time may be extended by 1-2 business days during holidays and peak sales periods.

3.Shipping Coverage & Estimated Delivery Time

We ship to major countries and regions worldwide, including but not limited to the United States, Canada, Australia, European countries, Israel, and Brazil. Total delivery time (including international line-haul, customs clearance and last-mile delivery) is as follows:
• United States & Canada: 10-20 business days
• Major European countries: 12-25 business days
• Australia & New Zealand: 12-22 business days
• Israel, Brazil and other regions: 15-30 business days
• Express shipping is available for selected regions, estimated total delivery time 7-12 business days
Please note that all delivery times are estimated only and not guaranteed.

4.Customized and Personalized Orders

Because many Axionetra products are made-to-order based on customer custom requests, extra production time is required before shipment:
• Custom names, numbers, or printed text
• Custom graphic & design requests
• Special tailor-made apparel items
We appreciate your patience for longer production cycles of personalized goods.

5.Shipping Fees

Shipping charges are automatically calculated at checkout based on your delivery country, selected shipping method, and total items weight & size.
We occasionally launch free shipping or discount shipping promotions for qualified orders. All shipping promotions follow the rules displayed on the website at the time of purchase.

6.Order Tracking

Once your package is dispatched, a shipping confirmation email with a full valid tracking number will be sent to your checkout email address.
You may check real-time delivery status through the following official channels:
• For all global orders: Track end-to-end logistics status on the 17TRACK platform: https://www.17track.net (supports 3300+ carriers worldwide)
• For US orders with USPS last-mile delivery: You may also track directly on the official USPS website: https://www.usps.com

Please allow 2–3 business days for tracking data to update after the package is received by the overseas local carrier.

7.Delivery Delays

We will arrange shipment as soon as possible, but delays may happen due to uncontrollable factors:
• Surge of seasonal order volume
• Local carrier sorting & transport delays
• Customs random inspection & clearance hold-ups
• Extreme weather, national public holidays
• Incorrect or incomplete recipient shipping address
• Remote outlying delivery zones
Axionetra shall not take responsibility for delays caused by factors out of our reasonable control, but we will fully assist you to track and follow up packages.

8.Customs, Duties, and Import Taxes

For all international shipments, import VAT, customs duties or local clearance fees may be charged according to each country’s local customs rules.
All related fees are the sole responsibility of the buyer. We suggest you check your local customs import regulations before placing orders.
Axionetra takes no liability for customs clearance delays or additional customs charges.

9.Incorrect Shipping Information

Customers must submit full, accurate delivery address information during checkout.
If a package is delayed, returned or lost due to wrong/missing address provided by buyer, Axionetra will not bear relevant losses.
If you find address mistakes after payment, contact us immediately via official@axionetra.com. We will try our best to modify information, but changes cannot be guaranteed once orders are processed or shipped out.

10.Lost, Stolen, or Marked-as-Delivered Packages

After handover to local carrier, delivery custody belongs to the local postal/courier company.
If tracking shows delivered but you never receive your parcel, please complete these steps first:
• Check porch, mailbox, mailroom and side storage spots around your delivery address
• Confirm with family members, roommates, building management or neighbors
• Contact the local delivery carrier directly to submit a lost parcel inquiry
• Reach out to our customer service for further assistance
We will fully cooperate to investigate delivery issues. For packages confirmed lost during transit, we support free reshipment or full refund based on actual situation.

11.Split Shipments

Some orders may be separated into multiple parcels according to stock status, product type, production schedule and package volume. Separate tracking numbers will be sent for each split shipment.

12.Shipping Restrictions

We reserve the right to suspend or refuse shipping to certain regions with unstable delivery service, legal shipping bans or carrier service limitations.

13.Contact Information

If you have any questions about shipping schedule, logistics tracking or order issues, please contact us:
Operated by: Yiwu Hengrun Trading Firm
Official Email: official@axionetra.com
Website: https://www.axionetra.com